Infusion Solutions Inc

Serving Whatcom, Skagit, Island, San Juan, Snohomish, and North King County from two convenient locations:

Bellingham Office
477 W Horton Rd
Bellingham, WA 98226

Everett Office
5929 Evergreen Way
Everett, WA 98203

Infusion Solutions Inc

Infusion Solutions Staff

The Nursing Team

Infusion Solutions Staff

Rowena Birnel, RPh

Infusion Solutions is owned and operated by Rowena Birnel, a 1988 graduate of University of Washington School of Pharmacy. Rowena’s pharmacy career includes seven years as an investigational drug coordinator and ambulatory care pharmacist at the Seattle VA Medical Center. She has 15 years experience working in the home infusion industry for two national home infusion providers.

Rowena is proud to be a part of a highly motivated and talented team of professionals whose focus is quality and personalized patient care. She is excited about the opportunity to provide the community a local and accommodating option for home infusion care.

Raised in Bellingham, Rowena enjoys an active northwest lifestyle with her husband and three sons. Her pastimes include spending time with her family, her pets, racquetball, playing and coaching soccer, hiking, boating, baking and reading.

Rowena is a board member of two non-profit organizations, the Meridian Youth Soccer Club and the Washington State Junior Racquetball Board. She has also recently joined the board for the National Home Infusion Association in 2018.

Abby Ferreira, PharmD/RPh

Abby is a clinical pharmacist responsible for monitoring patient therapy, ensuring the quality and accuracy of medications, and collaborating with physicians and nurses to optimize patient care.

Abby has been working in the pharmacy field since 2002. She received her Doctorate in Pharmacy in 2008 from University of Iowa. Abby moved to Bellingham in 2008 to work at a locally owned community pharmacy as a retail and compounding pharmacist. After a few years in the retail setting, she decided to move on to a clinical position at Infusion Solutions, where she could provide more direct patient care. Abby has completed the Home Infusion Pharmacy Certificate program through the National Home Infusion Association. She spends her free time hiking, skiing, and kayaking with her husband, her two children, and their two dogs. She is thrilled to be a part of a locally owned and operated pharmacy, where patients can know and trust their healthcare providers.

Jeff Bunney, RPh

Jeff Bunney, RPh is a clinical pharmacist at Infusion Solutions. Jeff is a 1997 graduate of the University of Washington Pharmacy program. He has a great deal of both home infusion and retail pharmacy experience, which makes for a well-rounded and savvy pharmacist. He is excited to be back in the home infusion realm, working for a locally owned pharmacy that puts patient care first.

Jeff is an audiophile with a great selection of eclectic music, and has a buttery smooth golf swing. He is an avid Seahawks fan and dominates his Fantasy Football league(s).

Michelle, PharmD

Michelle is a Clinical Pharmacist at Infusion Solutions. Michelle grew up in Vancouver, BC and attended University of British Columbia for her undergraduate degree in Biology. She knew she wanted to be a pharmacist, and found her best options to continue her education stateside. She ended up at Midwestern University in Glendale, AZ, where she obtained her PharmD degree.

Upon graduation, Michelle stayed in the desert to begin her career. She worked for a large long term care pharmacy in Glendale for for seven years. While there, she honed her pharmacy skills and obtained a board certification in Geriatric Pharmacy.

She and her husband (also a pharmacist) began to look for work closer to family, and they ended up in Bellingham. Michelle is excited to start a new chapter in her pharmacy development while also being at home part time with their young child.

When not at work, Michelle and her family like to listen to music and spend time outdoors, hiking, exploring, and walking their two dogs.

Jennifer Harbick, PharmD

It takes a village to raise a pharmacist.

Fun fact: municipalities of less than 500 people have to be chartered as villages in Missouri, so our new pharmacist, Jennifer Harbick PharmD, did in fact spend her childhood in a village. She grew up in Josephville, MO (pop. 300-ish), just east of St. Louis. She and her 3 siblings spent their time outdoors, running barefoot, driving tractors, tending to the crops, and doing the necessary chores on their family homestead. As a result, Jennifer developed a strong work ethic that has served her well throughout her life.

To wit: at 16, she took the advice of her brother-in-law (who was in the drug wholesale business), marched into the local K-Mart Pharmacy, and basically demanded a job. This proved pivotal in her life path as she now set her sights on science and pharmacy. She graduated from high school and immediately enrolled in the St. Louis College of Pharmacy. She commuted 65 miles one-way (uphill, in the snow…) everyday, worked at the local Walgreens pharmacy, and eventually graduated in 2001 with her PharmD. Dedication!

While in pharmacy school, she had a rotation in Anchorage, which opened her eyes to the West. When a recruiter for St. Joseph hospital called, she jumped at the chance and ventured to Bellingham to work in the hospital. From there, she opened and managed a Walgreens in Bellingham, then moved into home infusion with Option Care, where she worked from 2006-2017. Jennifer is now here at Infusion Solutions, and feels blessed to have the opportunity to do the work she loves. She very much enjoys the collaborative clinical environment, and the ability to really get to know the specialty drugs that are the cornerstones of infusion therapy.

Jennifer is married with two kids, ages 9 and 6. They have an active family life that involves church, school, scouts, theater, camping, boating, and more. If time allows, Jennifer loves to read and spend time gardening and cultivating their 5 acre property, re-creating the village of her youth…
We love her precision, thoroughness, and expertise, and feel she is a great member of the team.

James Houston, RPh

James is a Pharmacist at Infusion Solutions.

Bianca Pries, RPh

Bianca is a clinical pharmacist at Infusion Solutions.

Rebecca Smith, RD

Rebecca is a Registered Dietitian at Infusion Solutions.

Saihou Jagne, RN

Saihou is the Director of Clinical Services at Infusion Solutions.


Marcedes, RN, BSN

Marcedes is the Care Coordinator and an infusion nurse at Infusion Solutions.


Dana is the nurse manager at Infusion Solutions.  She has a bachelors degree from Western Washington University in Elementary Education and an ASN from Whatcom Community College. Dana completed her Certified registered Nurse of Infusion credentials in early 2014. She loves educating her patients and helping advocate for them to receive the best care possible.

She enjoys spending time with her husband and their 3 children (ages 14, 11, and 4), reading, bike rides with her family, playing with her 2 dogs, and exploring the tide pools at Birch Bay. They recently adopted two children from Uganda, and are officially a mini-van family!

Shyloh, RN

Originally from California, Shyloh spent some time in Florida before ultimately graduating from Anacortes High School. After that, she attended Skagit Valley Community College (Whidbey Campus) to begin her nursing studies, graduating with an LPN degree in 2007. She then spent an additional two years at Bellingham Technical College to obtain her RN degree.

Shyloh spent numerous years working in long-term care and rehab facilities before joining Infusion Solutions in 2013. She was thrilled to have an opportunity to pursue a position that combined her love of infusion nursing and her desire to help people stay at home to recover from illness.

When not at work, Shyloh enjoys spending time outdoors, walking with her husband and dog, and photography.

Rachael, RN, BSN

Rachael is an registered nurse at Infusion Solutions.

Lindsey, RN

Lindsey is a registered nurse at Infusion Solutions.

Lynn, RN

Lynn is a Registered Nurse and Clinical Liaison at Infusion Solutions.

Jennifer, RN/CRNI

Jennifer has been a nurse for over 30 years. She spent the early part of her career at Swedish hospital in Seattle, where she developed a well rounded nursing skill set. She then moved up to the Bellingham area, and did a wide variety of nursing including stints at the hospital, a skilled nursing home, and home health. About 5 years ago, she discovered the home infusion niche, and was immediately drawn to it’s unique challenges and opportunities to grow. She has dedicated herself to this discipline, and even obtained her CRNI (Certified Registered Nurse of Infusion) credentials two years ago…on the first try no less! This is no small feat and demonstrates that Jennifer has a vast infusion knowledge base and great clinical skill.

Jennifer is a Bellingham native and a proud Sehome High gradute. Her two older sisters went into nursing, and so it seemed logical for her to follow down that path. She has made her way back to Bellingham to raise her two kids, aged 27 and 17, and to adopt as many animals from the Whatcom Humane Society as possible. That list includes 3 dogs and a bird at this point, but that is subject to change.

Outside of work, Jennifer enjoys walking all those dogs, sewing, hiking, and more.

Carrie, RN

Carrie comes to us via a variety of stops. Her father’s job moved the family quite frequently, with stops in Cedar Rapids, Fargo, and St. Louis, where she ultimately graduated from high school. She remained in Missouri to pursue a degree in Biology at the University of Missouri, but then switched lanes late in her college career to pursue nursing. She was awarded a BSN from St. Louis University, and thus her nursing career was born.

Her first RN work was hospital-based, spending seven years each in both the orthopedic wing and the special care nursery. Looking for change, she tried a stint with Express Scripts doing home infusion, and found that she really enjoyed it. It was at this time that her husband (also a nurse) took a travelling position that brought them to northwest for what was to be a one-year visit. But Bellingham worked it’s magic, and now the family is here to stay, to work and to play in the bounty that is Whatcom County. Carrie was looking to get back into home infusion, and we needed a high-quality, skilled RN with diverse experiences–so it made perfect sense to bring her on board! She values working for a small, independent organization such as Infusion Solutions.

When not at work, she and her husband (and their two dogs) spend their time hiking, kayaking, and generally exploring all there is to offer here. Reggae is her musical jam, but she also fancies a trip to Ireland soon. The weather is nicer in Jamaica, but either choice is great!

Caroline, RN

At morning report recently, I noticed a new nurse in the room. I was surprised at how at ease she was, contributing to conversations and cracking wise like she had been at Infusion Solutions for a long time. I liked her right away–she just fit in and understood how to integrate herself into the group seamlessly. After talking to her about her upbringing, I can understand why.

Check out Caroline’s whirlwind journey through childhood; born in Sao Paulo, Brazil, then on to Chicago, then Geneva, Switzerland, then Korea, then Japan, then back to Korea (where she graduated from high school), with multiple stops in Hawaii throughout. Though she “hated” all this moving at the time, Caroline does credit this unique upbringing for her ability to handle new situations well and to connect with people from all walks of life. This explains the ease with which she integrated into the Infusion Solutions family!

After high school, Caroline was dead set on saving the beautiful world she grew up in, so she attended the University of Michigan and obtained an Environmental Science degree. However, that path proved too fraught with politics, and she transitioned into nursing in order to empower people to get and be well. This meant another round of schooling, this time at Flinders University in Australia, where she obtained her BSN in 2005. Her nursing experience includes urgent care, nephrology, dermatology, and home infusion. She particularly enjoys home infusion because it is truly patient focused and allows patients to be take ownership of their healing, which is critical to their success. Her clinical abilities are excellent and her interpersonal skills are a great asset to her chosen profession. She is now saving the planet one patient at a time.

Caroline is married to a native Spaniard, a gentleman named Benjamin whom she met on a ski trip to Italy in 2015. They lived in Spain for a period of time before choosing to settle in Bellingham early in 2018. They love skiing/snowboarding, eating great food, jamming to music of all genres, and of course…travelling. New Zealand is next on the list.

And even though her first name adds to our Caroline Confusion (we now have three of them), we couldn’t be happier to have her on board! Welcome Caroline the Third!

Steve, RN/BSN

Steve likely wins the “Most visits to Mt. Rushmore” award here at our office—twelve. Or more…he has lost count.

Understandable. Steve grew up in Custer, SD, so the famed presidential memorial is in his proverbial back yard. However, he spent even more time exploring the less traveled wilderness areas of Black Hills, and has a lasting love for hiking, camping, and the outdoors as a result.

After high school, Steve busied himself with a variety of jobs and some college coursework while trying to figure what to do with his life. He eventually joined the Navy, and was trained to be a corpsman, which is basically the equivalent of an LPN. Once discharged, he took advantage of the GI Bill to obtain his RN/BSN credentials from South Dakota Stake University in Brookings in 2013. He then worked in the RN float pool for Rapid City Regional Hospital for 3 years, and experienced a wide spectrum of nursing, including the ER, NICU, Pediatrics, and medical floors.

Although he enjoyed the hospital experience, he and his wife (also a float pool RN) were seeking change and thus headed out west. After a brief stint at Overlake Hospital, Steve joined our infusion team and has not looked back. He enjoys the opportunity to provide truly personalized, one-on-one care to the patients he serves, which is a vast departure from the hectic pace of the hospital setting. The job allows him to focus and truly be present, which is a fundamental tenet of outstanding patient care.

Steve and his wife have a four year old daughter, and recently added a rescue puppy to the family mix. As mentioned, they love to hike, explore, and camp, and have a goal to hike the entire Appalachian Trail someday. He is a skilled nurse, a conscientious colleague, and a great addition to the team.

Welcome Steve!

Georgia, RN

Georgia is an infusion nurse at Infusion Solutions.

Jayme, RN

Jayme is an infusion nurse at Infusion Solutions.


Isabel, RN

Isabel is an infusion nurse at Infusion Solutions.

Sara, RN

Sara is an infusion nurse at Infusion Solutions.

Kathleen, RN

Kathleen is an infusion nurse at Infusion Solutions.

Carey, CMA

Carey is a Certified Medical Assistant at Infusion Solutions.


Kristin Jowett, Pharmacy Technician Supervisor

Kristin is the Pharmacy Technician Supervisor here at Infusion Solutions. She has an extensive history as a technician in hospital, retail, and home infusion environments. She grew up in the Bay Area, and began working at a local Walgreens retail store while in high school. They then sent her to school to get her technician license when she transferred up to WA state. She also worked for 8 years for St. Joseph Hospital in Bellingham.

She was looking for something different to do and was then hired on as a home infusion technician for Option Care in Bellingham. Home infusion quickly became her preferred environment to work, and she is glad to have an opportunity to transition her vast knowledge base and skill set to Infusion Solutions. She quickly demonstrated great leadership abilities, and thus was promoted to supervisor shortly after her arrival here.

When not at work, Kristin enjoys all things in the great outdoors, especially camping and scuba diving, and spending time with her 5 year old son!

Marc Ambers, Pharmacy Technician

Marc is a Pharmacy Technician here at Infusion Solutions.


Kristen Knudsen, Pharmacy Technician

Kristin Knudsen was born and raised in Grand Junction, CO. She loves the place and still considers it home, but life changes prompted her to make a change…a radical one. She uprooted and moved to Bellingham, WA, essentially sight-unseen. She certainly came at a good time, when it is sunny and warm!

She came to Infusion Solutions at a good time, too. We can really use her 25-plus years of pharmacy technician experience. She started out thinking about becoming a Veterinarian, but after taking a job in high school at the local pharmacy, she ended up liking it so much she stayed. For 12 years!

She became a board certified pharmacy technician, and eventually ended up taking a job at Advanced Pharmacy Services. It was there that she got exposure to long term care and home infusion pharmacy work. She loved the precision of the work and stayed with APS for another 15 years.

And now, she is here with us at Infusion Solutions. She and her Great Mastiff Thumbelina (yes!) and Sonny the cat have settled in the great northwest, and they look forward to the hiking, kayaking, and camping available to them in our neck of the woods. She has never been to Canada, and is looking forward to crossing that one off the list. Shouldn’t be a problem…

We are happy to have Kristin and look forward to her valuable contributions to our patient care!

Lisa Schneider, Pharmacy Technician

Lisa is our newest Pharmacy Technician. She grew up on the east coast, working in the family pharmacy and riding her horse. She attended college in Salem, West Virginia, graduating with a Bachelor of Science degree that did not include pharmacy studies.

Pharmacy reappeared on the horizon many years later when the business she was working for suddenly closed and moved to China. A federally funded program that helps people train for new careers became available with course studies that included Pharmacy Technician. After graduating from Skagit Valley College, she worked at a custom compounding pharmacy hoping to learn those skills. Now that she has transitioned to Infusion Solutions, she is looking forward to building her sterile compounding skills and learning the home infusion business. Lisa reports that she really likes it, if for no other reason than we are keeping her busy…and she likes being busy!

Outside of work, Lisa spends time with her husband, their herd of dogs and cats, and of course, her horse. She continues to actively ride and thoroughly enjoys time spent around all these majestic animals.

Christine Lee, Pharmacy Technician/Reimbursement Specialist

For Christine Lee, it feels good to be back in the hood.

Christine is the newest member of our pharmacy technician team. She was born in San Diego, but moved up to Lynden in her middle school years and graduated from high school there. She then went to Seattle Pacific University to pursue her RN credentials, but two years into that program she realized nursing was not a good fit for her. She decided to rejoin her family (now in San Diego) and pursue her Pharmacy Technician credentials. She graduated in two years from the Grossmont Health Occupations Center, and her pharmacy career then began in earnest.

She moved to Utah, where she spent two years working in a hospital setting. In the meantime her family relocated to Georgia so she followed them there, but the south was not the place for her. The pull of the Northwest brought her back to what feels like home—to Bellingham, and thus to Infusion Solutions. Here she can spend more time in the sterile clean room working on her custom compounding skills, and reconnect with her old friends. In Christine’s words, it feels good to be “back in the hood”…in more ways than one!

This fall she plans on attending Western Washington University, and now has her sights set on becoming a pharmacist. Awesome!

Outside of work, Christine enjoys travel (Japan and Europe on the list), volleyball, tennis, camping, paddleboarding, and baking, among other things. She will listen to almost any genre of music and find it likeable, and has been known to binge watch New Girl. She also has a sweet yellow lab named Honey, reportedly the only lab alive who does not like to swim.

Welcome Christine! We are happy to have you!

Harry, Pharmacy Technician

Harry is a Pharmacy Technician at Infusion Solutions.

Alona, Pharmacy Technician

Alona is a Pharmacy technician at Infusion Solutions.

Sam, Pharmacy Technician

Sam is a Pharmacy Technician at Infusion Solutions.


Donalee, Pharmacy Technician

Donalee is a pharmacy Technician at Infusion Solutions.

Arvind, Pharmacy Assistant

Arvind is a Pharmacy Assistant at Infusion Solutions.

Becky, Reimbursement Supervisor

Becky is the Reimbursement Manager at Infusion Solutions.

Teddi, Reimbursement Specialist

There are many amazing things about Teddi Cantrell, the newest member of the Infusion Solutions reimbursement team. Perhaps the most amazing is that in a lifetime of full-time work, she has held exactly four jobs. Her work history is as follows: the gastronomic giant Royal Fork (2 yrs), the iconic northwest fashion retailer Jay Jacobs (22 years), the national home infusion corporation Option Care/Walgreens/Option Care (19 years), and now, locally owned and operated Infusion Solutions!

This demonstrates incredible loyalty and dedication, which is an unusual trait in this day and age. The Bureau of Labor suggests that the average adult by age will have held 10-12 different jobs by the age of forty. Teddi’s preference is to find a job she loves, and participate fully until circumstances necessitate a change. This allows her to develop a deep understanding of her work and to become a true expert in her field, which is a huge asset to any team. We are delighted that circumstances have led her our way, and are thrilled to have her and her nearly 20 years of home infusion experience working on behalf of our patients!

Teddi was born and raised in the northwest. A lifetime of rain has led her to mandate annual trips to Hawaii, and now she has her sights set on a trip to Italy as well. When not at work, she also enjoys boating, golf, walking their behemoth Black Lab Cole (115 pounds!), and running. She runs consistently with a group that meets weekly, and sprinkles in several 10-15K events throughout the year to keep her in tip-top shape. But most of all, Teddi enjoys attending live music events. It is not an understatement to say that she will see 25-30 live shows throughout the year. She reports her favorite is officially The Eagles/Doobie Brothers concert she and her husband saw at Safeco Field when they threw down for 12th row seats–pretty sweet! Bruno Mars at the Gorge is a close second…

Teddi is married with two grown children. So far, nothing but grand-puppies, but she eagerly awaits the day for a grandchild to enter their lives. She is detail oriented and fashionably hip, and thinks that she might be able to access some retro Jay Jacobs outfits for our next company party. We are incredibly excited to have her, and hope that this is the last stop on her work voyage.

Karen, Reimbursement Specialist

Karen is a well-rounded and talented addition to the Infusion Solutions team. She has had a diverse work history, including physician liaison for two hospitals, dental assistant, and para-educator (her favorite, of course!) Additionally, she has is a licensed pharmacy technician and has a history of medical billing, so she can do just about anything around here. Currently, her focus here at Infusion Solutions is on intakes and authorizations.

Karen was born and raised in the Bay area, one of three children. She is married and has three kids of her own, and by all accounts the family is very close. Karen worked a little bit while raising them, but mostly she volunteered in hospitals and the classroom while the kids were young. She was very active in this regard; her daughter Christine (who also works for us in Reimbursement) reports that she cannot recall a time when her mother was not in her classroom. And Karen’s ability to whip up snacks, brown bag lunches, and meals for a hungry group of kids is legendary. To this day, Christine’s friends (now all grown up) still want to hang out with Karen, probably because she fed them constantly all those years. Suffice it to say, Karen is kind, gracious, and very pleasant to everyone she encounters. Our patients and referral sources will certainly like her.

Outside of work, Karen likes to garden, travel, kayak, cook, and spend quality time with her family. They don’t have any dogs at present, but that is going to change once they find their ideal spot here in Whatcom County. I am hoping that once they find their dream location, she will have me over for dinner.

Welcome Karen!


Nathan, Reimbursement Specialist

Nathan is  Reimbursement Specialist at Infusion Solutions.

Allison, Reimbursement Specialist

Allison is an Intake Specialist at Infusion Solutions.

Theresa, Reimbursement Specialist

Theresa is a Reimbursement Specialist at Infusion Solutions.

Kristine Pedigo, Scheduling

Kris is a scheduler at Infusion Solutions.



John Takata, Fullfillment Specialist

John is a delivery driver and jack-of-all-trades at Infusion Solutions.

Paul, Deliveries

Paul is a Delivery Driver for Infusion Solutions.


Lateef, Deliveries

Lateef is a delivery driver at Infusion Solutions.

Rose Montoya, Reception

You will hear a new voice when you call Infusion Solutions, and that voice you hear belongs to our new receptionist Rose Montoya. Her pleasant and polite tone is an excellent first impression; you see, Rose is one of those people that seems to smile when she talks, and that is conveyed even over the phone.

Rose has been doing this for quite some time, which explains her professionalism and proficiency. Most recently, she worked for a competing home infusion company here in town for 12 years. Because of this background, Rose can do much more than direct phone calls, and so we are keeping her busy with a plethora of office projects. Literally every department at Infusion Solutions is grateful for her contributions. Additional work experience includes reception work at a wide variety of retail operations, and being the friendly face that customers come to know and love.

Outside of work, Rose stays busy with her husband of 30 years tending to their 5 acre homestead and keeping up with her 14 grandchildren. She claims to be simple and boring, but anyone who has ever zip-lined, or braved the Grand Canyon Skywalk (1000 foot drop!) has to have at least a taste for adventure. Additionally, her “unchecked” bucket list includes a trip to Spain and a visit to the 911 memorial in NYC…all in all, I’d say Rose is anything but boring.

Taryn Knutsen, Office Coordinator

Taryn is an all around office ninja and HR specialist for Infusion Solutions.


Chuck Loos, Account Manager

Chuck is the Account Manager at Infusion Solutions.  He started his adult work life as a high school biology teacher, and also has a background in medical sales and marketing from his 7 years as a pharmaceutical representative with GlaxoSmithKline.  He has enjoyed the transition into the home infusion realm, as he truly believes in the value of home infusion and the positive impact it has on patients’ lives.

Chuck was born and raised in South Dakota, the fourth of five boys. His childhood was a huge jumble of family, friends, sports, hunting, and food–lots of it. There was always someone around, and always something to do, not all of it parent-approved. Nonetheless, he survived high school and went to Gonzaga University on a golf/academic scholarship. Initially eyeing medicine, he switched course and ended up with a dual major in History and Philosophy. Upon graduation, he moved to Colorado to ski and try his hand at being a rock star. That…did not work. So he got his teaching credentials and began a career in education back in Rapid City, his hometown.

When the family relocated to WA state, Chuck found that his teaching credentials were limited, and his options poor. He then sought a new career, in pharmaceutical sales, which got him into the field of medicine. Now with Infusion Solutions for going on 10 years, he feels like a true veteran.

He is married with 2 children, ages 21 and 15.  They have a dog and a cat, and a great big garden. In his spare time he enjoys spending quality time with his family, the entire spectrum of outdoor recreation, and playing music in various bands.

Andy Hutchins

Andy is an Account Manager at Infusion Solutions.


Don Birnel
Don Birnel, Co-Owner